Please contact us if you have any concerns. Any complaint will be investigated by the practice manager (or if unavailable the doctor on duty) in the strictest confidence and you will be kept informed of what action is being taken. Our aim is to give the highest possible standard of service and we try to deal promptly with any problems that may occur.
If you wish to raise a complaint please do so in writing to:
Mr Keith Notman
Practice Manager
The Surgery
Main Road
ECCLEFECHAN
Lockerbie
DG11 3BT
If you are dissatisfied with the result of our investigation, you can approach the Scottish Public Services Ombudsman:
SPSO
4 Melville Street
Edinburgh
EH3 7NS
Tel: 0800 377 7330
Please Complete the Form if you Wish to Make a Complaint.